Dental Office Cancellation Policy

TempStars policies are for you, and the 1000’s of dental offices who trust and rely on TempStars for their temping and hiring.

TempStars is for everyone in dentistry.

At TempStars, we develop our policies and services to support dental office owners and managers as well as those dental professionals employed and working at dental offices.  Our policies and community management are based on the values of holistic and balanced consideration to everyone invested in a temping or hiring connection.  Please trust that we take cancellations on the part of dental professionals just as seriously and work hard to ensure that, when you make a temping or hiring connection through TempStars, you can trust it is consistently great and reliable.

Our Commitment to Excellence

At TempStars, we are proud to be North America’s largest and top-rated dental temping and hiring service. Our success stems from our commitment to creating reliable and excellent matches between dental offices and dental professionals. This success is built on a mutual reliance: our reputation attracts a large pool of highly skilled and dependable dental professionals, which in turn upholds and enhances our reputation, enabling TempStars to consistently fulfill the temping and hiring needs of your dental office.

No Placement Fee Charged

Please trust that TempStars’ Cancellation Policy has nothing to do with our revenue when a shift is cancelled.  We understand schedules can change and patients can be unpredictable.  So we never charge a placement fee when a shift is cancelled.  This policy is strictly to ensure that dental professionals are compensated for their lost income opportunity.

Understanding Commitments

When a dental professional accepts a temping shift, they commit their day to your dental office, foregoing other potential income opportunities. Consequently, cancelling a shift on short notice can leave them without work and income for the day. This not only affects their personal financial stability but can also impact our collective reputation if dental professionals begin to perceive TempStars as unreliable due to frequent last-minute cancellations.  If this were to happen, it would have a negative impact on the ability of 1000’s of dental offices to consistently find great temping and hiring connections.

Implications of Short Notice Cancellations

  • Other offices lose the opportunity to hire the dental professional.
  • The professional loses essential income.
  • Negative experiences may lead to detrimental word-of-mouth about TempStars.
  • Our ability to consistently place top talent could be compromised, potentially reducing the use of TempStars by offices and affecting the availability of shifts for other professionals.

Policy Details

To mitigate these risks, we’ve implemented the following short notice cancellation policy:

  • Less than 24 Hours Notice: If a shift is cancelled with less than 24 hours notice, TempStars will make every effort to find a replacement shift for the affected dental professional. If we are unable to secure a replacement:
    • The cancelling office is responsible for compensating the dental professional for 50% of the scheduled hours, minus 0.5 hours.
    • Example: A cancelled 7-hour shift would result in compensation for 3 hours (7 hours x 0.5 = 3.5 hours, minus 0.5 hours = 3 hours).

Special Note on Shift Adjustments: If a shift is shortened and then cancelled within 24 hours of its scheduled start, compensation is calculated based on the original shift length.

But What Happens if a TempStars Temp Cancels??

I hear you, when you’re counting on someone to serve your patients, keep your production on track and not be stressed.   And it’s something that I, and our entire team, think about and wrestle to constantly work towards a solution that serves everyone working in dentistry.  It’s critical that our service contributes to TempStars’ ongoing Mission of “Making everyone in dentistry happier at work.”

And I get it – if a TempStars hygienist or assistant cancels a shift – it’s crazy stressful, upsets patients and costs your office money.  And as a practicing dentist myself since 1999, I (James Younger, DDS here), I’ve felt every of those thoughts and feelings.  And as I grow TempStars, I fully understand the tension in the dynamic and tension that may occur between the business goals and interests of we as owners and employers, contrasted in the same world as dental professionals living their lives and wanting to find fulfillment and value in the dental industry as employees and contractors.

Conclusion: We appreciate your understanding and cooperation with this policy, which helps us maintain the reliability and professionalism that you expect from TempStars, ensuring we continue to provide both your office and our dental professionals with the best possible experience.