Patient Care Coordinator

At our office, we're not just about teeth - we're about the people. Our practice is built on compassionate care, clinical excellence, and a team culture that feels like family. We're looking for a bright, motivated, and personable Patient Care Coordinator to be the welcoming face of our practice and the steady hand behind our front-desk operations. What you will do: As our Patient Care Coordinator, you are the first point of contact for our patients - in person, over the phone, and through digital communication. You ensure every patient feels seen, heard, and cared for from the moment they enter our practice. This is more than just a receptionist's job — it's about creating a seamless, warm, and professional experience that reflects our commitment to exceptional patient care. Key Responsibilities: • Greet patients with a smile and friendly demeanor • Coordinate patient scheduling, appointment confirmations, and efficient calendar management • Answer phone calls and emails with courtesy and clarity, providing prompt assistance or direction • Verify and update patient information, including insurance and health history • Process payments, issue receipts, and maintain accurate billing records • Manage patient check-in and check-out procedures smoothly and efficiently • Communicate with dental team members to ensure appointment flow and preparedness • Maintain a clean, organized, and welcoming reception area What We're Looking For: • Previous dental receptionist experience is preferred (but not mandatory if you're a fast learner with the right attitude!) • Strong communication and interpersonal skills • Confidence working with scheduling software (experience with Tracker is an asset) • Professional appearance and a genuine love of helping people • Ability to multitask, stay organized, and thrive in a busy environment • A proactive problem-solver who brings calm and positivity to every interaction If you're ready to bring your energy, organization, and passion for people into a fast-paced dental office that treats its patients - and its team members - like family, we'd love to meet you!